Responsible Gambling at Eternal Slots

What safer-gambling tools are for

Eternal Slots is an 18+ platform. Pokies and table games are entertainment, not a way to make money, and every session should stay within limits you set for yourself before you play.

Safer-gambling tools give you control over how much time and money you spend on the site. They sit inside your account settings and work quietly in the background, adjusting your play, reminding you to take a break, or stopping deposits once you've reached a level you chose.

These tools exist because gambling should never come at the cost of your finances, relationships or wellbeing. Setting them up takes a few minutes and costs nothing.

Safer-gambling tools at a glance

Each tool does a different job. Some cap what you can spend, some cap how long you play, and one closes your account entirely for a period you decide.

Self-exclusion and how it works

Self-exclusion is the strongest tool available. It removes your access to the site entirely, rather than limiting a single part of your play, and is intended for players who need a complete break rather than a smaller adjustment.

How to request self-exclusion

Contact the Eternal Slots support team through 24/7 live chat or email and ask to be self-excluded. Support will confirm the request and the period it covers.

What happens once it's active

• Your account is closed for the agreed period and you cannot log in during that time.
• Marketing emails and promotional contact stop for the duration of the exclusion.
• Any funds in your account balance remain yours and can be withdrawn subject to standard verification.

Self-exclusion on Eternal Slots applies to your account with us. If you feel you need broader support across multiple operators, Gambling Help Online can talk you through additional options.

Setting a limit that works for you

A limit only helps if it's realistic and set before you feel any pressure to change it. Work through these steps when you're calm and clear-headed, not mid-session.

1. Decide what you can genuinely afford to lose in a day, a week and a month without it affecting bills, rent or savings.
2. Log in and open your account settings to find the deposit and loss limit options.
3. Enter the lowest figure you're comfortable with. You can always raise a limit later, but lowering it takes effect immediately while increases are delayed.
4. Turn on reality check reminders so you get a prompt during long sessions rather than losing track of time.
5. Review your limits every few months and adjust them if your circumstances change.
6. If you find yourself wanting to bypass a limit you set, treat that as a signal to contact support or Gambling Help Online rather than a signal to raise the limit.

Recognising the warning signs

Problem gambling doesn't always look dramatic. It often builds gradually through small changes in behaviour and thinking.

Behavioural signs

• Chasing losses by depositing more to try to win back what's gone.
• Spending longer on pokies than you planned, session after session.
• Hiding deposits, spending or losses from family or a partner.
• Borrowing money or dipping into funds set aside for bills to keep playing.

Emotional signs

• Feeling anxious, irritable or low when you're not playing.
• Using pokies to escape stress, boredom or other problems.
• Feeling guilt or shame about time or money spent, but continuing anyway.

Noticing one or two of these on their own isn't necessarily a problem, but if several are turning up together, it's worth using the tools above or speaking to someone.

Where to get help in Australia

Free, confidential support is available whether or not you play on Eternal Slots. None of these services require you to identify which operator you've been playing with.

• Gambling Help Online: 1800 858 858, available 24/7, online chat and phone support at gamblinghelponline.org.au
• Lifeline: 13 11 14, for broader crisis support if gambling is affecting your mental health

If you're supporting a family member or friend, Gambling Help Online also offers guidance for people affected by someone else's gambling, not just the person playing.

Eternal Slots is for players aged 18 and over. If gambling stops being fun or starts affecting your life, reach out to one of the services above before you play again.

FAQ

What is the difference between a deposit limit and a loss limit?

A deposit limit caps how much you can add to your balance, while a loss limit caps how much you can actually lose regardless of how much you've deposited. Setting both gives you two separate layers of control over your spending.

Can I remove a deposit limit straight away once I've set it?

Lowering a limit takes effect immediately, but increasing or removing one is delayed by design so you can't undo it in the middle of a session. This delay is intentional and helps the limit actually protect you.

Does self-exclusion on Eternal Slots stop other casinos contacting me?

No, self-exclusion through Eternal Slots only closes your account and stops our marketing to you. For broader protection across gambling generally, Gambling Help Online can talk you through further steps and support.

What happens to my balance if I self-exclude?

Any funds already in your account remain yours. You can request a withdrawal of your balance subject to the usual account verification, even after self-exclusion has been applied.

How do I know if my gambling has become a problem?

Warning signs include chasing losses, hiding spending from family, borrowing to keep playing and feeling anxious when you're not gambling. If several of these sound familiar, contact Gambling Help Online on 1800 858 858 for a confidential conversation.

Who can I talk to if I'm worried about someone else's gambling?

Gambling Help Online supports family members and friends affected by someone else's gambling, not only the person playing. Call 1800 858 858 or visit gamblinghelponline.org.au for confidential advice on how to help.